What active listening looks like

CRCST practice question · Professional Development & Human Relations

Which behavior is the best example of active listening?

  • A. Planning your reply while the other person is speaking
  • B. Paying full attention and repeating back the main points to confirm understanding
  • C. Finishing the other person's sentences to save time
  • D. Looking at your phone while nodding along

Answer

B. Paying full attention and repeating back the main points to confirm understanding

Active listening means focusing on the speaker and confirming what you heard, which reduces errors. Interrupting or planning a reply while they speak means you may miss important details.

Ready for the full CRCST question bank?

Unlock every question, full-length timed mock exams and topic-by-topic progress tracking.

See plans